Transportation Services:
A & K Cab CompanyHours of Operation: 24 hours/day
1011 South Lee Hwy
Cleveland, TN 37311
Phone: (423) 559-1945
SETHRA/CUTAS Transportation
1250 Old Chattanooga Pike
Cleveland, TN 37311
SETHRA: (423) 478-3053
CUTAS: (423) 478-1396
SETHRA Fax: (423) 478-3976
CUTAS Fax: (423) 339-2431
Email/Web-address: www.sethratransit.org
Services: SETHRA provides van service to citizens to regular appointments. Must call to schedule pick-up. Call for more information and fee schedule. TennCare will pay for transportation to medical appointment. Client must call TennCare five days in advance to schedule.
CUTAS provides transportation to the public through set bus stops and routes for a small fee. Bus maps and route schedules are available through the transit office. Buses operate between the hours of 6:00am and 7:00 pm.
Quick Cab Transportation
Hours of Operation: 24 hours/day, 7 days/week
415 South Lee Highway
Cleveland, TN 37323
Phone: (423) 559-8176
Fax: (423) 595-9699
Services: Provides transportation to any location. Available 24 hours a day, 7 days a week. Fee based on meter system.
Financial Services:
Bradley Initiative for Church and Community (BICC)
Contact: Margaret Gilbert
2810 Westside Drive NW
Cleveland, TN 37320
P.O. Box 5404
Cleveland, TN. 37320
Phone: (423) 559-1112
Services: Goal of the Bradley savings Initiative IDA Program is to help participation individuals learn how to budget and save for successful asset ownership ad management. Qualified participants receive dollar for dollar matching for their savings in the program and 12 weeks management classes. Interpreter Available upon request (Spanish)
Bradley Initiative for Church and Community
Contact: Brenda Hughes
Hours of Operation: Monday-Friday 8-5
2810 Westside Drive NW
Cleveland, TN. 37320
P.O. Box 5404
Cleveland, TN. 37320
Email/Web-address: 4bicc@bellsouth.net / www.bicc-inc.org
Services: BICC is a Christian Community development organization that endeavors to unite the efforts (individuals, churches, businesses, education, health care, civic groups, government agencies, etc) to work together for the benefit of our community. Interpreter available (Spanish)
Social Security Administration:
Hours of Operation: 8:30am-3:30pm
529 Inman Street W
Cleveland, TN 37311
Phone: (423) 339-0519, toll-free: (800) 772-1213, National Helpline: 800-772-1213
Services: Provides SS Disability, SS Disability Insurance (SSDI) pays benefits if individual has worked long enough and paid SS taxes, Supplemental Security Income (SSI) pays benefits based on financial need. Application takes 90 to 120 days to process. For eligibility, a disability must be considered total and expected to last one year or longer. Required Documents: SS Card, Birth Certificate, Picture ID, Med-Psych Records, Proof of Income, Proof of Residence, Employment History.
Southeast Women’s Business Center (SEWBC)
Contact: Ramona Daugherty
1000 Riverfront Parkway
Chattanooga, TN 37402
PO Box 4757, 37405
Phone: (423) 424-4246
Fax: (423) 267-7705
Email/Web-address: rdaugherty@sedev.org / www.sewbc.org
Services: Provides resources and counseling for clients to start and grow a business.
Cleveland / Bradley County Food Assistance:
Angel Food Ministries
155 S. Ocoee Street
Cleveland, TN 37311
Phone: (423) 479-5434
Services: Low prices for bulk frozen foods. Accepts Food Stamps, cash, or money order. Must bring a large box to pick up food. Distribution date and times vary; please contact the local church.
Big Springs Baptist Church
Hours of Operation: Clothing: Tuesday 9:00am-11:00am;
Food: Last Tuesday of every month 9:00am-11:00am
1415 Hardwick Street
Cleveland, TN 37311
Phone: (423) 479-1101
Services: To receive clothing, individuals must come to the church from 9:00am-11:00am on Tuesday. Food is given out the last Tuesday of every month.
Bradley/Cleveland Community Services Agency
Hours of Operation: Monday-Friday: 8:00am-4:30pm
Contact: Jacqueline Westfield / Dale Enos, Director
155 6th St.
P.O. Box 3297
Cleveland, TN 37311
Phone: (423) 479-4111
- Emergency Food Assistance Program – Bi-monthly distribution of surplus commodities. Contact Jacqueline Westfield at (423) 479-4111 Mon-Fri, 8:00-4:30. The distribution is on the last Thursday of the month. Apply Wednesday mornings from 8:00am-12:00pm.
- Summer Program – Three month program begins in June and continues through the second week of August. Provides nutritious meals to children up to age 18.Operates five days per week. Contact Jacqueline Westfield at (423) 479-4111 Mon-Fri, 8:00-4:30.
- Emergency Assistance Program- Also includes an emergency assistance program-assistance to elderly, handicapped, and other low income persons with their winter heating and summer cooling bills. The Home Energy Assistance is a federally funded program that provides funds to help meet utility costs of low income eligible disabled and elderly adults. They also provide weatherization, which prevents air filtration through insulation to help reduce utility bills.
The Caring Place
Hours of Operation: Tuesday-Friday: 10:00am-12:00pm; Tuesday: 6:00pm-8:00pm
130 Wildwood Ave SE
P.O. Box 5334
Cleveland, TN 37320-5334
Phone: (423) 472-4414
Services: Non-perishable food and ready to wear clothing provided for those whose income is at or below the Federal Poverty Guidelines for their family size in Bradley County. Must bring proof of income, photo ID, proof of address, and Social Security cards for each family (if available). No fees for services. Call (423) 472-4414 to make a referral.
Central Church of Christ
Hours of Operation: Monday: 10:00am-12:00pm
200 25th Street NW
Cleveland, TN 37311
Phone: (423) 476-8941
Services: Provides canned goods. Individuals must bring their license or social security card.
Church of the Harvest
Hours of Operation: Wednesday: 6:30pm-7:00pm
3900 Adkisson Drive
Cleveland, TN 37312
Phone: (423) 479-4918
Family Worship Center
420 Third S. SW
Cleveland, TN 37311
Phone: (423) 559-2476
Services: Food on Tuesday and Thursday 10A.M. to 3P.M., need to bring Social Security cards.
Feed the People of Faith Memorial Church
Hours of Operation: Monday-Friday: 8:00am-10:00am
910 17th Street, NW
Cleveland, TN 37311
Phone: (423) 476-6281
Services: Emergency Aid providing food to the hungry in Bradley and surrounding counties. Individuals need to bring their social security cards with them.
First Baptist Church
Hours of Operation: Monday-Thursday: 9:00am-12:00pm
Contact: Carol Marr
340 Church Street
Cleveland, TN 37311
Phone: (423) 476-5526
Services: Provides groceries to families once per month.
Macedonia Baptist Church
Hours of Operation: Friday: 12:00pm-1:00pm
3119 Spring Place Road
Cleveland, TN 37323
Phone: (423) 479-1713
Services: Provides non-perishable food items every other week to families who are eligible. Participants must complete a survey.
Mt. Olive Ministries
Hours of Operation: Monday-Friday: by request
3522 Harrison Pike
Cleveland, TN 37311
Phone: (423) 479-3381
New Horizons Community Church
5105 Hwy 11
Calhoun, TN 37309
Phone: (423) 479 4643 or (423) 336 6994
New Life Community Kitchen
Hours of Operation: Hot Meal Program: 7 days per week- 10:00am-12:30pm
Food Boxes: Tuesday, Wednesday, and Thursday: 1:00pm
Contact: David Hunter
155 South Ocoee Street
Cleveland, TN 37311
Phone: (423) 479-5434 ext. 114
Services: The Community Kitchen provides a hot lunch to anyone seven days a week from 10:00am to 12:30pm. Food boxes are given out once per month at 1:00pm Tuesday, Wednesday, and Thursday. Individuals must bring their social security card of license.
Prayer Center
Contact: Casey M. Kendall
480 Central Avenue PO Box 925
Cleveland, TN 37311
Phone: (423) 478-5044
Fax: (423) 478-5044
Email/Web-address: pastormichaelobi@gmail.com / twinsister205@hotmail.com
Services: Offers Church/prayer ministry, a television show ministry program, a food bank, counseling services, and Global Day of Prayer.
Tennessee State Health Insurance Assistance Program (SHIP)
Congregate Meal Programs
Services: SEE Page 64
Valley View Baptist Church
Hours of Operation: First and Third Tuesday: 9:00am-12:00pm & 4:00pm-7:00pm
4657 Spring Place Road
Cleveland, TN 37323
Phone: (423) 472-7707
Community Housing Services:
Bradley/Cleveland Community Services Agency
Housing Assistance Program
Hours of Operation: Monday-Friday: 8:30am-4:30pm
Contact: Demetris Ramsey
155 6th St.
P.O. Box 3297
Cleveland, TN 37311
Phone: (423) 479-4111 ext. 113
Services: The program offers low-rent income housing loans and section 8 housing.
Cleveland Housing Authority
Hours of Operation: Monday-Friday: 8:30am-4:00pm
450 Walker Street
Cleveland, TN 37311
Phone: (423) 479-8855
Services: Program offers section 8 housing. They will announce the availability for the waiting list in the Cleveland Daily Banner. Also, they offer Public Housing. You can call between the hours of 9:00am and 11:30am, or between the hours of 1:00pm and 4:00pm, Monday through Friday, to be placed on a waiting list.
Community Kitchen
Hours of Operation: Monday-Friday: 7:00am-5:00pm
PO Box 11203
727 East 11th Street
Chattanooga, TN 37401
Phone: (423) 756-4222
Habitat for Humanity
Contact: Teresa Curvin
243 Broad Street
Cleveland, TN 37311
Phone: (423) 476-6947
Fax: (423) 476-3916
Email/Web-address:
Services: Non-profit, Christian-based program that provides affordable housing for families in financial need. Volunteers help build affordable housing. Based on an ability to make low monthly payments and a willingness to participate in the program. The selection process includes examining the existing structure in which the family resides and making determinations as to the substandard nature of an existing house.
Ocoee Outreach
Hours of Operation: Monday-Thursday: 8:00am-5:00pm, Friday: 8:00am-3:00pm
Contact: Randy Bonner
1745 Normal Chapel Road
Cleveland, TN 37312
Phone: (423) 476-5493
Services: Offers home repairs for people in need. Applications can be picked up at Bradley Baptist Association, or applications can be mailed to the person upon request.
Reality House/Halfway House (Hiwassee Mental Health)
1855 Executive Park
Cleveland, TN 37312
Phone: (423) 479-0353
Services: Transitional residence for those recovering from substance abuse. Reality House/Halfway House is a program of Volunteer Behavioral Care Corporation.
Southern Housing Management
Hours of Operation: Monday-Friday: 8:00am-5:00pm
555 Broad Street, NW
Cleveland, TN 37311
Phone: (423) 476-2273
Services: Rental properties are provided based on income. Applications are taken at each property by appointment. Vacancies are filled from a waiting list. Locations of Rental Properties:
Pine Forest Apartments
3005 Henderson Avenue
Cleveland, TN 37311
(423) 479-2061
Ocoee Village
1350 2nd St.
Cleveland, TN 37311
(423) 479-3621
Spring Brook Apartments
2360 Blackburn Rd.
Cleveland, TN 37311
(423) 472-0127
Southeastern TN Development
1000 Riverfront Parkway
Chattanooga, TN 37402
Phone: (423) 424-4260
(423) 424-4265
Community Homeless Services:
Chattanooga Room in the Inn
230 N. Highland Park Avenue
Phone: (423) 624-6144
Fax: (423) 624-6061
Services: Temporary (up to 90 days) shelter for homeless women and children with goal oriented programs and services. Have to have referral from approved individual at local community agencies.
Cleveland Emergency Shelter
Hours of Operation: 4:00pm-8:00pm, Daily
745 Wildwood Avenue
Cleveland, TN 37311
Phone: (423) 478-1458
Services: Provides emergency shelter, food, and information (including job search information) to those in temporary need of shelter.
Energy and Weatherization Services
Bradley/Cleveland Community Services Agency
155 6th St.
P.O. Box 3297
Cleveland, TN 37311
(423) 479-4111
- Energy Assistance Program – Assistance to elderly, handicapped, and other low-income persons with their winter heating and summer cooling bills. Contact Jacqueline Westfield at (423) 479-4111, Mon-Fri, 8:00-4:30.
- Home Energy Assistance (LIHEAP)-Federally funded program that provides funds to help meet utility costs of low-income eligible disabled and elderly adults.If qualified, payments will be made directly to the utility company or home energy provider. (615) 313-4766
- Weatherization – Prevention of air infiltration through insulation measures to help reduce utility bills of low-income families. Contact Jacqueline Westfield at (423) 479-4111, Mon-Fri, 8:00-4:30.
Insurance Assistance:
Southeast Community Services Agency
Hours of Operation: Monday-Friday: 8:00am-4:30pm
Contact: Cheryl Brabson
5600 Brainerd Rd., Suite B18
Chattanooga, TN 37411
Phone: (423) 893-2100
Fax: (423) 499-6081
Email/Web-address: cheryl.brabson@tncsa.org
Services: Provides outreach and application assistance for the CoverKids program in Southeast Tennessee. Also works with TennCare Transportation, East Tennessee Teen Institute, and Department of Mental Retardation Services. Services Include: (1) Coverkids insurance program (outreach and application assistance-visit www.CoverTN.gov for eligibility requirements, program open to TN residents who do not have medical insurance coverage); (2) DMRS independent support coordination (open to all individuals who are active with the Division of Mental Retardation via the Medicaid Waiver); (3) East Tennessee Teen Institute (ETII) for youth ages 12-18 within the Eastern Grand Region of Tennessee, must be alcohol, tobacco, and drug free. This program is committed to implementing peer prevention, evidence based strategies in their schools and communities to address alcohol, tobacco, and other drug use. This agency is funded through a block grant from the TDMHDD’s DADAS. (4) The Strategic Prevention Framework-State Incentive Grant is a federal grant distributed through the TDMHDD’s DADAS for community anti-drug coalitions to develop strategies based on the 5 steps of SAMHSA (Substance Abuse and Mental Health Services Administration) Strategic Prevention Framework. The CSA role is to serve as the Coalition’s Fiscal Agent and provide technical assistance when needed. (5) TennCare Transportation-SECSA’s TennCare Transportation Department schedules transportation to covered medical and behavior health appointments for TennCare enrollees served by SECSA’s contracted MCO’s (BCB, TCS, PHP, CSH) and BHO-Magellan Health Services (TCS, Prem), verify and process Transporter’s invoices to MCO’s for direct payment to the transporter and monitor on the MCO’s behalf, the transporter’s compliance to the terms and conditions of their contract. (6) Policy Studies Inc. Transportation- SECSA Transportation Department arranges for the provision of transportation services to PSI Recipients through vendors selected by SECSA.
Tennessee Department of Human Services
Hours of Operation: 7:30am-4:30pm
Contact: William Goldston, Area Manager
950 Starvue Dr. SW, Suite 1
Cleveland, TN 37311
Phone: (423) 478-0300
Fax: (423) 559-4986
Email/Web-address: www.state.tn.us
Services: Provides family assistance benefits with food stamps, Medicaid, and Families First/TANF.
Tennessee State Health Insurance Assistance Program (SHIP)
Contact: Katherlyn Geter, Regional Coordinator, (423) 424-4275
500 Deadrick Street, 8th Floor
Nashville, TN 37243-0860
Phone: 1-877-801-0044
Local TTY: 1-615-532-3893
Web-address: http://www.state.tn.us/comaging/
Services: The State Health Insurance Assistance Program, or SHIP, is a national program that offers one-on-one counseling and assistance to people with Medicare and their families. Through federal grants directed to states, SHIP provides free counseling and assistance via telephone and face-to-face interactive sessions, public education presentations and programs, and media activities.
